Complaints
If you would like to raise a concern about any part of your engagement with Alphidence Capital Limited (the “company”), you can contact the company by writing to our compliance department, or you can telephone or email the company. Our contact details are below where we will deal with your complaint through our internal complaints procedure.
Email: compliance@alphidence.capital
Telephone: +44 (0)203 161 4319
Address: Alphidence Capital, 14 Gray’s Inn Road, London, WC1X 8HN, Attention: Compliance
Your complaint will be handled in accordance with the relevant FCA rules, which may differ depending upon your status. Alphidence Capital has a written internal Complaints Handling Policy, as required by the FCA rules, a copy of which can be provided to you by Alphidence Capital upon request.
Financial Ombudsman Service
If an Eligible Complainant is dissatisfied with the firm’s response, in certain circumstances they may refer the case directly to the Financial Ombudsman Service.
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 023 4 567
Postal Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Website: www.financial-ombudsman.org.uk